Based in Worcestershire, United Kingdom
Effective Date: [01/01/2026]
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1. Introduction
These Terms and Conditions govern the provision of waste removal services by Three Counties Rubbish Removals (“we”, “us”, “our”) to the customer (“you”, “your”). By booking our services, you agree to be bound by these terms.
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2. Services Provided
We offer rubbish removal, waste clearance, and disposal services for domestic and commercial customers across Worcestershire and surrounding areas.
All waste collected will be handled and disposed of in accordance with applicable UK laws and environmental regulations.
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3. Booking and Payment
3.1 Quotes
- All quotes are provided based on the information supplied by you.
- Quotes may change if the volume, weight, or type of waste differs from the original description.
3.2 Payment Terms
- Payment is due upon completion of the service unless otherwise agreed in writing.
- We accept cash, card, bank transfer, and other agreed payment methods.
3.3 Late Payments
- Late payments may incur additional charges.
- We reserve the right to recover any reasonable costs incurred in collecting overdue payments.
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4. Customer Responsibilities
You agree to:
- Provide accurate information regarding the type and amount of waste.
- Ensure safe and reasonable access to the collection site.
- Be present at the agreed time (unless alternative arrangements are made).
You must not include prohibited or hazardous materials unless explicitly agreed in advance.
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5. Prohibited Waste
We do not accept the following unless agreed beforehand:
- Hazardous waste (e.g. asbestos, chemicals, paints)
- Medical or biological waste
- Explosives or flammable substances
- Any items prohibited under UK law
If such items are found, we reserve the right to refuse collection or charge additional fees.
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6. Cancellations and Rescheduling
- Cancellations must be made at least 24 hours in advance.
- Wasted journey if we have not been informed of cancellation or postponement £40 charge.
- We reserve the right to reschedule due to unforeseen circumstances (e.g. weather, vehicle issues).
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7. Access and Safety
- You must ensure that access is safe and clear.
- We reserve the right to refuse service if conditions are deemed unsafe.
- Any damage caused by unsafe access conditions is your responsibility.
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8. Liability
8.1 Damage
- We take reasonable care during all work.
- We are not liable for pre-existing damage or damage caused by restricted access or unsafe conditions.
8.2 Loss
- We are not responsible for any items mistakenly included in waste for removal.
- Please ensure all valuable or personal items are removed beforehand.
8.3 Limitation of Liability
- Our liability is limited to the value of the service provided, except where prohibited by law.
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9. Environmental Responsibility
We are committed to responsible waste management and aim to recycle or reuse as much material as possible. Waste will be disposed of at licensed facilities.
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10. Licensing and Compliance
Three Counties Rubbish Removals operates in compliance with UK waste carrier regulations. Our waste carrier licence details are available upon request.
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11. Complaints
If you are not satisfied with our service, please contact us within 7 days. We will aim to resolve any issues promptly and fairly.
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12. Privacy
Any personal information collected will be used solely for providing our services and will not be shared with third parties without consent, except where required by law.
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13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. The latest version will always apply to new bookings.
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14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
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15. Contact Information
Three Counties Rubbish Removals
Unit 23a, Brookend Farm, Brookend Lane, Worcestershire, United Kingdom
07447 955982
threecountiesrecycling@gmail.com